Refund policy

Last updated: September 20, 2025

At Zimrap Genuine Bajaj RE Parts & Accessories, we value your trust and aim to provide you with high quality products. Please take note of our refund and return guidelines below.

Eligibility for Returns and Refunds

You may request a return or refund under the following conditions:

  • You received the wrong item from your order.

  • The product delivered is damaged or defective upon arrival.

  • The item is incomplete (missing parts or accessories).

We do not accept returns or refunds for:

  • Change of mind

  • Wrong size/model ordered by customer

  • Products damaged due to misuse, improper installation, or wear and tear

Return Process

  1. Contact our customer support via call, SMS, or email within 3 days of receiving your order to report the issue.

  2. Provide your order details and photo/video proof of the item and packaging.

  3. Our staff will verify your claim and guide you through the return process.

Refund Process

  • Approved refunds will be processed once the returned item is received and inspected.

  • Refunds will be issued through the original Cash on Delivery (COD) method or as store credit, depending on your preference.

  • Processing may take 5–10 business days after confirmation.

Exchanges

  • If you prefer a replacement instead of a refund, we will ship the correct item (subject to availability).

  • Shipping fees for approved replacements will be shouldered by us.

Non-Returnable Items

  • Electrical parts, consumables (oils, lubricants), and clearance items are not eligible for return or refund unless defective upon arrival.

Courier and Shipping Responsibility

  • Customers are responsible for securely packing and shipping the item back to us.

  • If the return is due to our error (wrong, damaged, or defective item), we will shoulder the return shipping cost.

Important Notes

  • Items returned without prior approval from our staff will not be accepted.

  • All requests must be made within 3 days from delivery date.

  • Refunds and returns may be declined if the product has been used, installed, or altered.

For any refund or return concerns, please contact us at zimrapbajajrepartaccessories@gmail.com or through our customer support channels.