Shipping policy

Last updated: September 20, 2025

At Zimrap Genuine Bajaj RE Parts & Accessories, we are committed to delivering your orders safely and efficiently through our trusted courier partners. Please review our shipping guidelines below.

Delivery Methods

  • Cash on Delivery (COD) is our primary payment and shipping option.

  • All regular orders are shipped exclusively through our official logistics partner J&T Express.

  • For bulk or wholesale orders, we also accommodate delivery via SPX (Shopee Express) upon request and subject to arrangement.

Weight Limit

  • Orders shipped via J&T Express are capped at 20 kilograms per order.

  • Orders exceeding this weight limit will not be shipped through J&T. Instead, our staff will contact you directly to arrange courier reassignment (SPX or other available partners).

Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Shipping and delivery timelines depend on your location and the courier’s serviceable areas.

Delivery Coverage

  • We currently deliver nationwide within the Philippines through J&T Express.

  • For bulk orders requiring SPX, coverage and availability will be confirmed by our staff via call, SMS, or email depending on the contact details you provided at checkout.

Delivery Timeframe

  • Luzon / NCR: 3–5 business days

  • Visayas / Mindanao: 4–7 business days

  • Island and remote areas: 7–10 business days

Order Confirmation and Customer Communication

Our staff reserves the right to contact customers through call, SMS, or email for the following reasons:

  • Confirming coverage and availability of delivery options

  • Out-of-stock discrepancies or product substitutions

  • Orders exceeding 20kg weight limit and requiring courier reassignment

  • Cancellations, returns, and complaints

  • Other pressing matters regarding your order

Bulk Orders

  • For bulk purchases, delivery via SPX or other freight arrangements will be coordinated with the customer.

  • Additional lead time may apply depending on order size and destination.

Important Notes

  • Please ensure that your delivery address and contact details are correct to avoid delays.

  • Delays caused by force majeure (weather, natural disasters, lockdowns, etc.) or courier service interruptions are beyond our control, but we will assist you with updates.

  • Once an order is handed over to J&T Express or SPX, tracking details will be provided.

For questions about your shipment, please contact us at zimrapbajajrepartaccessories@gmail.com or through our customer support channels.